Windows 10 Anniversary Update Issues

If you’re running Windows 10, you might have noticed some odd behavior with your computer lately.  The Windows 10 Anniversary Update (AU) was released in early August, and ECAD’s support team has noticed that it is causing some issues with various pieces of software including:

AutoCAD – F-keys do not work in AutoCAD LT 2017 after installing AU (similar issues have been reported in the Civil 3D and AutoCAD Architecture forums, so it may effect all AutoCAD-based products)

Revit – Problem with Print Command after Windows 10 Anniversary Update

3dsMax – Max just won’t run after Windows 10 update

However, the issues are inconsistent.  One user may be affected by them while another user with the exact same hardware/software is not.  After installing the AU, one of our customers found that none of his Autodesk 2017 products (which were already installed prior to the update) would run.  However, his 2014 products still worked just fine.

So, our advice is to be cautious with the Windows 10 AU.  If you’ve already installed it and you’re not having problems, great!  Keep on truckin’!  If you’re using Windows 10 and have NOT installed the update, you may want to continue waiting for now.  Definitely avoid installing the update if you’re in the middle of a time-sensitive project.  While Microsoft is pushing hard for users to install Windows updates immediately, there are ways to delay those updates.  If you’ve already installed the AU and you’ve experienced some issues since the install, you might want to try:

  1. Updating your video card drivers – Autodesk software is heavily dependent on your video card.  Check with your video card chipset manufacturer to see if they have new drivers available.
  2. Making sure your Autodesk apps are up to date!  Autodesk released a hotfix at the end of August to address some of the issues in AutoCAD.  If you’re using version 2015 and newer, use the Autodesk Desktop App to get the updates.  Alternatively, you can search for updates on the Autodesk Download site.
  3. Riding it out – Microsoft and Autodesk are constantly updating their software to fix compatibility issues.  If you keep Automatic Updates turned on in Windows, you know that Windows 10 gets new updates on a near weekly basis.  Autodesk has also shortened their update cycle, so check the Desktop App or the downloads page often.  The Desktop App can even give you a pop-up message letting you know that an update is available for your installed software.
  4. Rolling it back – With Windows 10, Microsoft initially allowed users to roll back updates within 30 days after the update was installed.  After the Anniversary Update is installed, that grace period is shortened to just 10 days. (Source)  If you’re within that 10-day grace period and want to roll back the update, here’s how:
  5. Removing and reinstalling Visual C++ Ruintime Libraries.
  6. Remove and reinstalling .NET Framework.
  7. Format the computer and do a clean install of Windows 10:  Oftentimes, its faster to format and reinstall rather than try to hunt down which particular update file or DLL is corrupt or didn’t get installed right.  Here’s an article detailing the process to do a clean install.

Happy updating!